Medical transportation that actually arrives on time.
Ohana operates its own NEMT fleet: ambulatory, wheelchair-accessible, and gurney-equipped vehicles serving Southern California. For dialysis centers, hospital discharges, SNF transfers, and home-to-appointment transport.
Why Choose Ohana NEMT
Ohana operates its own NEMT fleet and coordinates transportation with a focus on safety, reliability, and clear communication for families, facilities, and care teams.
Family-Owned Support
Local, responsive coordination with a team that understands the importance of dependable transport.
Licensed, Bonded & Insured
Vehicles and operations are maintained with safety, inspection, and compliance standards in mind.
Accessible Transport Options
Ambulatory, wheelchair-accessible, and gurney-equipped transport options may be available based on need.
Facility & Discharge Ready
Support for hospital discharges, skilled nursing facility transfers, dialysis trips, and home-to-appointment transport.
Clear Scheduling
Our team helps confirm trip details, timing, pickup location, destination, and special transport needs.
Door-to-Door Assistance
Transport support is coordinated with attention to safe pickup, arrival, and communication throughout the trip.
NEMT services are non-emergency transportation only. For a medical emergency, call 911.
Vehicle fleet
We operate and maintain our own vehicles, which means consistent quality, real accountability, and no dispatch middleman between you and a reliable ride.
Ambulatory Transport
Door-to-door transport for patients who are mobile but medically fragile, at fall risk, or cognitively impaired. Driver escort service is included. Patients are assisted from door to vehicle and from vehicle to their destination. No rideshare, no unassisted drop-off.
Wheelchair-Accessible Vehicles
ADA-compliant vehicles equipped with ramp or lift access for wheelchair-dependent patients. Tie-downs and securement systems meet federal and California safety standards. Attendant assistance provided during boarding and disembarking.
Gurney / Stretcher Transport
For non-ambulatory patients who must remain recumbent during transport, including post-surgical patients, those with severe mobility impairment, and patients transferring between facilities while receiving continuous care. Fully equipped for safe horizontal transport.
Built for healthcare settings
Ohana NEMT is designed around the operational reality of medical facilities, not the convenience of a consumer app. Reliability, documentation, and clinical context are built into how we work.
Dialysis Centers
Reliable recurring transport for dialysis patients: scheduled routes, consistent driver assignment where possible, and a low no-show rate that dialysis coordinators can actually count on. We understand the stakes of missed dialysis appointments and treat on-time performance accordingly.
Hospitals & Discharge Coordinators
Safe, compliant discharge transport with direct coordination with your team on timing, patient condition, and documentation requirements. We work within your discharge workflow, not against it. Confirmation provided, driver details shared in advance, and changes accommodated with a single call.
Skilled Nursing Facilities
Inter-facility transfers, specialist appointments, outpatient therapy, and follow-up visits, coordinated to your scheduling requirements. We communicate directly with your care coordinators and can accommodate routine standing orders for patients with recurring transport needs.
Home-to-Appointment
For patients and families who need consistent, reliable medical transport from home to physician appointments, outpatient procedures, imaging, or therapy. Caregiver or family member may accompany the patient at no additional charge when space permits.
Where we operate
Ohana NEMT currently serves Los Angeles County, Orange County, Riverside County, and San Bernardino County. Coverage extends to major medical centers, outpatient clinics, dialysis facilities, and residential care settings throughout the region.
Our dispatch team manages routing across all four counties, with the ability to handle cross-county transport for inter-facility transfers and specialist appointments at regional medical centers.
Service availability varies by location and scheduling. Contact our dispatch team to confirm coverage for your specific origin and destination.
Counties served
- Los Angeles County — including LA Metro, San Gabriel Valley, South Bay, and Long Beach areas
- Orange County — including Anaheim, Santa Ana, Irvine, and coastal communities
- Riverside County — including Riverside, Moreno Valley, Temecula, and Palm Springs corridor
- San Bernardino County — including San Bernardino, Ontario, Fontana, and High Desert communities
Scheduling transport
We keep the booking process straightforward. Standard requests go through our intake line or online form. Urgent needs get a direct line to dispatch.
Standard Scheduling
Request transport at least 24 hours in advance through our intake line or online form. Confirmation provided within 2 hours of request during business hours. All confirmations include driver details and estimated arrival window.
- 24-hour advance notice preferred
- Confirmation within 2 hours
- Recurring schedules available for standing transport needs
Same-Day & Urgent
Same-day transport requests are accommodated based on fleet availability. For urgent medical transport needs, call us directly; we prioritize clinical urgency and will communicate availability honestly and quickly.
- Same-day requests accepted subject to availability
- Clinical urgency prioritized in dispatch queue
- Direct dispatch line for facility partners
Ohana NEMT is non-emergency medical transportation only. For life-threatening emergencies, call 911.
Transport coordination for facilities
Discharge planners and facility administrators can set up a facility account for streamlined NEMT coordination. Reduce administrative friction, eliminate the chase for transport confirmation, and give your patients a more reliable discharge experience.
Facility accounts include a dedicated point of contact, documentation support for compliance purposes, and consistent driver assignment where scheduling allows. No per-request phone tag. Submit through a single channel and we handle coordination.
Set Up Facility AccountWhat facility accounts include
- Dedicated Ohana point of contact for all transport coordination
- Streamlined intake: single channel for all transport requests
- Consistent driver assignment for recurring patients where possible
- Transport documentation support for discharge records
- Proactive communication on driver ETA and any delays
- Monthly transport summaries available on request
Ohana NEMT operates in compliance with California Public Utilities Commission (CPUC) transportation requirements. Service is non-emergency medical transportation only, not ambulance service. For medical emergencies, call 911.
Common questions about NEMT
Answers to the questions hospitals, dialysis centers, SNFs, and families ask most often about Ohana's medical transportation service.
Non-Emergency Medical Transportation (NEMT) is ground transport for patients who need a ride to or from a medical appointment but do not require emergency medical intervention during the trip. Ambulances are dispatched for life-threatening emergencies and are staffed with paramedics or EMTs providing active medical care in transit. Ohana NEMT provides safe, supervised transport for medically fragile or mobility-impaired patients, not for emergency response. For any life-threatening emergency, always call 911.
Ohana operates three vehicle types to meet different patient needs: ambulatory transport vehicles for patients who are mobile but medically fragile or cognitively impaired, wheelchair-accessible vehicles (WAV) with ADA-compliant ramp or lift systems for wheelchair-dependent patients, and gurney/stretcher transport vehicles for non-ambulatory patients who must remain recumbent during the trip. All vehicles are regularly inspected, fully insured, and California NEMT certified.
We prefer at least 24 hours' notice for standard bookings, which allows us to confirm vehicle type, driver, and routing. Confirmation is provided within 2 hours of the request during business hours. Same-day transport is accommodated based on fleet availability. Call our dispatch line directly for urgent or same-day needs and we will communicate availability honestly and quickly. Recurring standing transport for dialysis or regular appointments can also be set up on a scheduled basis.
Ohana NEMT currently operates across Los Angeles County, Orange County, Riverside County, and San Bernardino County. Our dispatch team manages routing throughout all four counties, including cross-county transfers between regional medical centers and facilities. Specific origin-and-destination availability may vary. Contact our dispatch team to confirm coverage for your particular route.
Coverage for NEMT services varies by insurance plan, benefit tier, and authorization requirements. Some Medi-Cal managed care plans and Medicare Advantage plans include NEMT as a covered benefit, subject to medical necessity criteria and prior authorization. Coverage is not guaranteed and depends on your specific plan and eligibility. Ohana's coordination team can help clarify what may be available for a given patient. Contact us with the patient's plan information and we will assist in determining next steps.
Discharge planners, social workers, and facility administrators can set up a facility account with Ohana for streamlined NEMT coordination. Facility accounts include a dedicated Ohana point of contact, a single-channel intake process for all transport requests, consistent driver assignment for recurring patients where scheduling allows, and documentation support for discharge records. Contact us through the form on this page or call our main line to start the facility account setup process.
NEMT coverage, authorization requirements, and benefit availability vary by insurance plan and patient eligibility. Ohana coordinates access to transportation services but does not guarantee insurance coverage or reimbursement. Ohana NEMT is non-emergency medical transportation only, not ambulance service. For medical emergencies, call 911.
Ready to book transport?
Schedule transport for an individual patient or set up recurring service for your facility. Our dispatch team is available Monday through Friday, 8am–6pm.